Infinity Hug Ring [Emerald]

Can you expedite the delivery date?

Usually, it takes about 20-25 days for wedding rings and 45 days for engagement rings to be manufactured. Depending on the status of our orders, we can accommodate your request, so please feel free to contact our support team.

Does the diamond come with a certificate of authenticity?

Yes. The center stone of the engagement ring will be accompanied by a diamond certificate issued by IGI (International Gemological Institute).

Is there a return policy?

Bridal products are uniformly made to order and cannot be returned except for defective merchandise. Each piece will be handcrafted and delivered to you by PRMAL jewelry artisans in Kofu, Japan.

Can you adjust the ring size?

Yes, you can. We can adjust the ring size for the first time free of charge. We also offer various other aftercare support services, so please feel free to contact us.

Can I see the products?

You can try sample rings in person at our showroom in Tokyo. In addition, we hold POPUP events irregularly, where you can see the actual products and receive consultations on site. To stay updated on the latest information, please follow our official social media accounts and subscribe to our newsletter.

PRMAL's jewels are factory-directed with a commitment to quality and transparency. We connect our customers directly with jewelry factories.

We are committed to delivering the highest quality jewelry at a significantly less profitable price compared to the retail prices of traditional jewelry brands.

By making it easy to incorporate jewelry into your everyday life, we're making it easier for as many customers as possible to get the most out of it. We are convinced that we are able to convey the beauty of jewelry and the passion of our artisans.

Learn more about us

All jewelry is dedicatedly handcrafted one by one for you, and we do not accept returns except for defective items.

Information: Free returns are available for in-stock orders for delivery within Japan only.

The following payment methods are accepted:

• Credit Card (Visa/Master/American Express/JCB)
• PayPal
• Apple Pay
• Amazon Pay
• Mobile Payment (LINE Pay, Merpay, PayPay)
• Rakuten Pay
• au Pay
• Convenience Store Payment
• Bank Transfer

Payment must be made in a lump sum only.

Installment payment

This service is only available within Japan.

Secure online payment

Your communication will be encrypted with 256-bit SSL encryption. Credit card information is directly managed and processed by a payment processor that complies with the PCI-DSS international credit card security standard.

Delivery providers

• International: DHL Express
• Japan: Kuroneko Yamato

Shipment will be made from Tokyo, Japan. You can track your delivery with the tracking number provided in the shipment email.

Delivery days

In-stock items usually ship in 3-5 days, ordered items usually ship in 20-25 days, and engagement rings usually ship in 40-45 days from Japan. Please check the estimated shipping date at the top of the Add To Cart button after selecting the item.

• In case of high shipment volume, the shipment may be made on the next business day or later.
• We do not ship on Saturdays, Sundays, national holidays, year-end and New Year holidays, summer vacation, winter vacation, and temporary holidays.

Usage Guidelines:

Every PRMAL jewelry piece is meticulously handcrafted, requiring delicate handling. Exercise caution to avoid dropping or subjecting the jewelry to impact.

• Engaging in household chores, bathing, sleeping, or participating in sports activities may result in stains, discoloration, deformation, or damage. It is advisable to refrain from wearing jewelry during such activities.
• Individuals with specific body constitutions may experience itching or irritation. Discontinue use immediately if any skin irritation occurs and consult a physician.
• Using the product in environments with extreme temperatures, such as saunas or ski resorts, or in cold climates, may lead to burns or frostbite. It is recommended not to wear jewelry in such conditions.
• Avoid wearing jewelry when entering hot springs or seawater.

Care and Maintenance:

To minimize dullness and stains caused by sebum, etc., gently wipe the product with a soft cloth after use. Store each item separately in a plastic bag, pouch, case, etc. Avoid storing in direct sunlight, extremely dry locations, or places with high temperatures and humidity.

Repair and Aftercare Services:

We provide a range of comprehensive online after-sales services to ensure the enduring quality of our products. Do not hesitate to reach out for assistance.

Repair and aftercare services

You can get in touch with our customer service team.

PRMAL Customer Service
Business Hours: 10am - 5pm JST on weekdays

Inquiries received on Saturdays, Sundays, national holidays, year-end and New Year holidays, and other Company holidays will be handled on the next business day or later.